A Safeword® card and Personal Identification Number (PIN) is required to login to CitiDirect® BE Mobile
1.  Enter your User ID and generated dynamic password in the appropriate space provided.

Using a Safeword® Card to generate a dynamic passwordWhen you received your Safeword® card, you also received a unique PIN and your hostnumber. You will need that information to generate a dynamic password that is required tologin. Please follow these steps:

  1. a.  Switch on your Safeword® Card
  2. b.  At the prompt, enter your unique PIN
  3. c.  Now enter your host number
  4. d.  A password is generated - key in this password in the password field on the CitiDirect® BE login screen.

Please note that for some users the displayed dynamic password will contain a hyphen (-). The hyphen should not be entered as part of the password.

If you have not received your Safeword card and PIN mailer or you encounter any problems accessing the CitiDirect® BE, please contact your Implementer or Customer Support Representative.


Argentina
  Customer Service (54 11) 4329-1500

Australia
  Customer Service 61 2 82250130

Bangladesh
  Customer Service +88 02 8855140

Brazil
  08007092484 (toll free for other locations)

Chile
  Customer Service (562) 338-8200

Columbia
  Customer Service (571) 638-3838

Czech Republic
  Customer Service 420 2 3306 1900

Ecuador
  Customer Service Domestic (593) 2 2970090

Egypt
  CitiService 202 7924646

El Salvador
  Customer Service (503) 245-1833

France
  Customer Support 33 1 55 17 4060 or 353 1 633 5560

Guatemala
  Customer Service (502) 2 336-8001

Hong Kong
  CitiService +852 2306-6088

Hungary
  CitiService +36 1 374 5407

India
  +91-22-24193555 / +91-22-24193666

Ireland
  Customer Service FI (353) 1 622 5600

Italy
  Customer Support 39 02 864 7445 / 353 1 622 5559

Kenya
  +254-20-275-4810 / +254-71-101-4810

Mexico
  +52 (55) 12 26 26 26 or 1 888-865-3801

Morocco
  Customer Service 212 2 248 9617

New Zealand
  Customer Service 649-3071900

Pakistan
  CitiService 111 777 777

Peru
  Customer Service 511-215-2080

Poland
  Customer Service 801 248 424

Portugal
  Customer Support 351 21 311 6318 / 351 21 311 6368

Puerto Rico
  Customer Service (1 787) 771-2800

Romania
  Customer Service 4 (021) 203 67 69

Singapore
  +65-6224-2622

South Africa
  Customer Service 0800 02 24 84 or (27) 11 9441900

Sri Lanka
  CitiService + 94 11 4794794

Taiwan
  CitiService +886-2-2576-6966

Thailand
  Customer Service +66-2-896-3000

Tunisia
  Customer Service 216 71 790066 ext 348

Turkey
  Customer Support 90 212 319 4666

Uganda
  CitiService +256-31-305520 and +256-41-305520

United Arab Emirates
  CitiService 00971 4 311 4444

United Kingdom
  Customer Support 44 20 7365 21 72 / 353 1 622 5540

USA
  +1-877-531-3054 / +302-323-3196

Venezuela
  Customer Service (58-212) 705-2240

Vietnam
  CitiService 844 825 7888, 848 825 7888